Privacy Policy — How 7zed Protects Your Data

1. Introduction

7zed operates an online betting and casino platform accessible at 7zed.io, designed for and marketed to players based in Bangladesh. The protection of your personal data is a fundamental part of how we operate. This Privacy Policy explains who we are, what personal data we collect about you, the purposes for which we collect and process it, with whom we share it, how long we keep it, and how you can exercise your rights in relation to it.

When we refer to "7zed", "we", "us" or "our" in this document, we mean the operator of the 7zed platform. When we refer to "you" or "your", we mean any individual who visits the 7zed website or registers an account on the platform, regardless of whether that individual is located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other part of Bangladesh.

This Privacy Policy should be read together with the 7zed Terms & Conditions and Responsible Gaming policy, both of which are available on this website. Where there is any conflict between this Privacy Policy and those documents on data-related matters, this Privacy Policy takes precedence.

2. Data We Collect

The categories of personal data that 7zed may collect and process about you are described below. The specific data collected in any given interaction will depend on how you use the platform.

Category	Examples	When Collected
Identity Data	Full name, date of birth, national ID number, passport number	Registration and KYC verification
Contact Data	Email address, mobile phone number, residential address	Registration and account updates
Financial Data	bKash number, Nagad number, Rocket number, bank account details, card details (last four digits only)	Deposits and withdrawals
Transaction Data	Deposit amounts, withdrawal amounts, bet history, game rounds played, bonus usage	Ongoing platform activity
Technical Data	IP address, browser type, device type, operating system, screen resolution, session duration	Every visit to the platform
Usage Data	Pages visited, game titles accessed, search queries, click paths, referral source	Every visit to the platform
Communications Data	Live chat transcripts, support emails, complaint records	When you contact support
KYC Documents	Scanned national identity card, passport bio-data page, proof of address documents	Before first withdrawal
Responsible Gaming Data	Deposit limits set, session time limits, cool-off periods, self-exclusion records	When you use responsible gaming tools

We do not collect or store full card numbers or full bank account numbers. Full payment credentials are handled by our regulated payment processing partners and are not transmitted to or stored on 7zed systems.

3. How We Collect Data

3.1 Information You Provide Directly

The majority of personal data we hold about you is information that you provide to us directly. This occurs when you register an account on the 7zed platform, complete your profile, submit KYC verification documents, make a deposit or withdrawal, contact the support team, or participate in a promotion or survey. You are not obliged to provide all of the information requested during registration, but please note that providing incomplete information may limit your ability to use certain features of the platform, including the ability to withdraw funds.

3.2 Information Collected Automatically

When you visit the 7zed website, certain technical and usage data is collected automatically through the use of cookies, web beacons, server logs and similar tracking technologies. This data includes your IP address, the type of browser and device you are using, the pages you visit on the platform, the duration of your session, and the actions you take (such as which games you open or which betting markets you view). This information is collected whether or not you are logged into your account.

3.3 Information from Third Parties

In certain circumstances, 7zed may receive personal data about you from third parties. This includes identity verification results from KYC service providers, fraud and AML (anti-money laundering) screening results from compliance data providers, and payment confirmation data from mobile money operators such as bKash, Nagad and Rocket. We may also receive information from our game providers (such as Pragmatic Play, Evolution Gaming and Spribe) in relation to game-round outcomes and technical logs relevant to dispute resolution.

4. How We Use Your Data

7zed uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your account, authenticate your identity at login, and maintain the security and integrity of your account throughout your time on the platform.
• KYC and Age Verification: To verify that you are aged 21 or above and that the identity information you have provided is accurate. This is a legal and regulatory obligation that 7zed takes seriously, and it applies to all registered players before any withdrawal is processed.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, bank transfer or card. Your financial data is used solely for this purpose and is not retained in full on 7zed systems beyond what is necessary to complete and record the transaction.
• Platform Delivery: To provide you with access to the betting and casino features of the 7zed platform, including cricket betting markets, slot games, poker tables, live dealer casino games and crash games.
• Customer Support: To respond to your support queries, resolve complaints, and communicate with you regarding your account, transactions or gameplay issues.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, match-fixing, multiple account registration, and other conduct prohibited under our Terms & Conditions. This includes automated monitoring of account activity and transaction patterns.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, including record-keeping requirements related to financial transactions, KYC documentation, and responsible gaming interventions.
• Responsible Gaming: To monitor betting and gaming behaviour for signs of problem gambling, to apply the responsible gaming limits and restrictions you set in your account dashboard, and to enforce any self-exclusion periods you have requested.
• Marketing and Promotions: To send you promotional communications about 7zed offers, bonuses, tournaments and seasonal promotions, where you have consented to receive such communications. You may withdraw consent and opt out of marketing emails at any time via the unsubscribe link in any marketing message or by contacting support.
• Platform Improvement: To analyse usage patterns, identify popular game categories, detect technical issues, and improve the overall design, performance and content of the 7zed platform.

5. Legal Basis for Processing

Every instance of personal data processing by 7zed rests on one of the following legal bases:

• Contractual Necessity: Processing that is required to perform our contract with you — specifically, to operate your account, process transactions, and deliver the betting and gaming services you have registered to use.
• Legal Obligation: Processing that is required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and financial record-keeping regulations.
• Legitimate Interests: Processing that is necessary for 7zed's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing that is based on your freely given, specific, informed and unambiguous consent — most relevantly, the sending of direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without penalty.

6. Sharing Your Data

7zed does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, in each case only to the extent necessary and subject to appropriate data protection agreements:

• KYC and Identity Verification Providers: Third-party services that assist us in verifying your identity, age and address as part of the account registration and withdrawal process.
• Payment Processors: Mobile money operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and card scheme operators (Visa, Mastercard) who process deposit and withdrawal transactions on your behalf.
• Game Providers: Certified international game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi and Spribe — who provide the game software and infrastructure for the casino lobby. These providers may collect limited technical data (such as session identifiers and game-round results) as part of their game delivery service.
• Fraud and AML Screening Services: Compliance data providers who assist 7zed in screening transactions and account behaviour for signs of money laundering, fraud, or sanctions exposure.
• Customer Support Platforms: Third-party live chat and ticketing tools used to deliver support services to players. These tools process your support communications on our behalf.
• Analytics Providers: Service providers who help us understand how the platform is used by processing anonymised or pseudonymised usage data.
• Law Enforcement and Regulatory Bodies: Where we are required by law, court order, or a legitimate request from a competent authority, we may disclose your personal data to law enforcement agencies, regulators, or government bodies. We will, to the extent permitted by law, notify you of any such disclosure.

All third-party service providers who process personal data on behalf of 7zed are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our documented instructions.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and gather usage statistics. 7zed uses cookies and similar tracking technologies (including web beacons, pixel tags and local storage objects) on the platform.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential to the operation of the platform. They enable functions such as account login sessions, security token management, and shopping-cart-equivalent bet slip state. You cannot opt out of strictly necessary cookies without disabling access to the platform entirely.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming limit configurations, so that you do not have to re-enter them on every visit.
• Analytics Cookies: These cookies collect anonymised data about how visitors use the platform — including which pages are most visited, how long sessions last, and where users exit the site. This data is used to improve the platform's content and performance.
• Marketing Cookies: These cookies are used to deliver promotional messages relevant to your interests, based on your browsing and gaming history on the platform. They may also be used to measure the effectiveness of marketing campaigns.

7.3 Managing Cookies

You can control which non-essential cookies are set on your device via your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy or security settings menu. Please note that disabling certain cookies may affect the functionality of the 7zed platform — for example, you may need to re-authenticate on every visit if session cookies are blocked.

8. Data Retention

7zed retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law or regulation. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with 7zed, plus a period of five (5) years following account closure, to comply with financial record-keeping and AML obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, in line with standard financial compliance requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the final communication in each support case, to allow for dispute escalation and complaint resolution.
• Technical and Usage Logs: Retained for thirteen (13) months from the date of collection, after which they are anonymised or deleted.
• Marketing Preferences: Retained for as long as you maintain an active account, and for a period of one (1) year following account closure, to honour opt-out requests.

At the end of the applicable retention period, personal data is securely deleted using industry-standard methods, or anonymised in such a way that it can no longer be linked to you as an individual.

9. Your Rights

As a user of the 7zed platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 7zed support team via the live chat function in your account dashboard or by emailing [email protected].

• Right of Access: You have the right to request a copy of the personal data that 7zed holds about you. We will provide this information in a structured, commonly used and machine-readable format within thirty (30) days of receiving a valid request.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected. You may update many of your account details directly via the account dashboard without needing to contact support.
• Right to Erasure: You have the right to request that 7zed delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Please note that this right is subject to our obligations to retain data for legal and regulatory compliance, which may mean that a full erasure request cannot always be fulfilled immediately.
• Right to Restriction of Processing: You have the right to request that 7zed restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending a determination of 7zed's legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on 7zed's legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that was carried out before the withdrawal.

7zed will respond to all data rights requests within thirty (30) calendar days. In cases of complex or high-volume requests, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it within the initial thirty-day period.

10. Data Security

7zed implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 7zed servers.
• Encryption at rest for all sensitive personal data stored on 7zed systems, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a demonstrable need can access personal data.
• Regular internal security audits and vulnerability assessments of the platform infrastructure.
• Multi-factor authentication requirements for all administrative access to production systems and databases.
• Logging and monitoring of all access to systems that hold personal data, with alerts for unusual or suspicious access patterns.
• Contractual data protection obligations imposed on all third-party service providers who process personal data on 7zed's behalf.

While 7zed takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials. If you become aware of any actual or suspected security incident affecting your account, please notify us immediately via the live chat function in your account dashboard or by contacting [email protected].

11. Children's Privacy

The 7zed platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that we may have inadvertently collected personal data from a person under this age threshold, please contact us immediately at [email protected]. Upon receiving such a notification, 7zed will take prompt steps to delete the relevant data, close the associated account, and refund any deposits to the original payment method subject to verification. We use automated age-check procedures during registration and mandatory KYC document verification before processing any withdrawal to minimise the risk of underage access.

12. International Data Transfers

The 7zed platform operates primarily in Bangladesh, and the majority of data processing activity takes place within that context. However, some of our third-party service providers — including game studios such as Pragmatic Play, Evolution Gaming and NetEnt, as well as certain technical infrastructure providers — are based outside Bangladesh and may process your personal data in other jurisdictions.

Where personal data is transferred to a third party in another country, 7zed takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. These safeguards may include contractual data processing agreements incorporating standard international data protection clauses, or reliance on the third party's compliance with internationally recognised security frameworks.

By using the 7zed platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries other than Bangladesh in the circumstances described above.

13. Third-Party Links

The 7zed website does not contain links to third-party external websites as a matter of policy. However, our game providers operate their own game delivery infrastructure, which may involve connections to their own servers when game content is loaded within the 7zed platform. Any data collection practices of third-party game providers in connection with game delivery are governed by those providers' own privacy policies. 7zed is not responsible for the data practices of third-party game studios beyond the contractual obligations those studios have accepted as part of their agreement with 7zed.

14. Changes to This Privacy Policy

7zed reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, new legal requirements, or improvements to our platform. Where an update is material — meaning it affects how we use your personal data in a way that could affect your rights or expectations — we will notify you via email to your registered address and via a prominent notice on the platform, at least seven (7) days before the change takes effect.

The effective date displayed at the top of this page will always indicate the date on which the most current version of this Privacy Policy came into force. We encourage you to review this page periodically to stay informed about how 7zed protects your data. Your continued use of the platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 7zed handles your personal data, you may contact us through the following channels:

• Live Chat: Available 24/7 inside your account dashboard — this is the fastest way to reach the 7zed support team for any data-related queries.
• Email: [email protected] (plain text — not a clickable link; please type this address into your email client directly).
• Support Hours: 24 hours a day, seven days a week, Bangladesh Standard Time (UTC+6).

All data rights requests submitted by email should include your registered account username, a clear description of the right you wish to exercise, and sufficient information to allow us to verify your identity before processing the request. 7zed will acknowledge all data rights requests within five (5) business days and will provide a substantive response within thirty (30) calendar days.