Responsible Gaming — Play Smart, Stay Safe
7zed believes that betting should be entertaining, not a source of financial stress or personal hardship. We provide every player in Bangladesh with practical tools, clear guidance and direct support pathways so you always stay in control of your gaming activity.
Gambling is Entertainment — Keep It That Way
For the vast majority of players on 7zed, betting on cricket, spinning slots or joining a live casino table is a form of recreation — something enjoyable to do alongside watching the BPL or following the Bangladesh Tigers through a T20 World Cup campaign. The goal is a good time, not a financial strategy.
However, 7zed recognises that for a small number of people, gambling can shift from entertainment into a pattern that causes real harm. Problem gambling affects not only the individual player but also their family, their finances and their mental well-being. That is why responsible gaming is not a checkbox for us — it is a core part of how the 7zed platform is designed and operated.
Every registered player aged 21 or above on 7zed has access to a full suite of responsible gaming tools through their account dashboard. These tools are available immediately, free of charge, and do not require any approval or waiting period. You are always in control.
Need Help Right Now?
If you feel that your gambling is no longer under control, please reach out to the 7zed support team immediately. Our team is available around the clock and can apply a self-exclusion to your account within minutes of your request.
Contact us via live chat inside your account dashboard, or email [email protected] with the subject line "Self-Exclusion Request" and your registered username. We will act immediately.
Golden Rule of Responsible Gaming
Never bet more than you can afford to lose. Set a budget before you start playing, stick to it regardless of outcomes, and treat any winnings as a bonus rather than expected income. If chasing losses or exceeding your budget feels natural, it is time to use the tools below.
Six Ways 7zed Helps You Stay in Control
All tools listed below are available directly inside your 7zed account dashboard. No approval is required — changes take effect immediately or within a maximum of 24 hours as noted.
Deposit Limits
Set a daily, weekly or monthly cap on the total amount you can deposit into your 7zed account. Once you reach the limit, no further deposits are accepted until the period resets. You can lower your limit at any time with immediate effect. Raising a limit requires a 7-day cooling-off period before it takes effect.
Loss Limits
Define the maximum net loss you are comfortable absorbing in a given day, week or month. When your net losses reach the threshold you set, 7zed will automatically prevent further betting activity for the remainder of that period. This tool is particularly useful for slot and crash-game sessions where pace of play can be fast.
Session Time Limits
Choose how long any single gaming session can last before you are automatically logged out. Options range from 30 minutes to several hours. The platform will display a visible on-screen reminder as you approach your chosen session limit, giving you time to wrap up gracefully rather than being cut off mid-bet.
Cool-Off Period
Request a short break from the platform ranging from 24 hours up to 6 weeks. During a cool-off period your account remains open and your balance is preserved, but you cannot log in, place bets or make deposits. The cool-off takes effect immediately upon request and cannot be reversed early.
Self-Exclusion
For more serious concerns, self-exclusion closes your access to the 7zed platform for a period of 6 months, 1 year, 2 years, or permanently. Your account is suspended, all marketing communications are stopped, and you cannot re-register a new account using the same identity. Contact support to request self-exclusion — it is actioned immediately.
Reality Check Alerts
Enable periodic pop-up reminders during active sessions that display how long you have been playing, your net win or loss for the session, and how much you have deposited during the day. These prompts appear at intervals you choose — every 15, 30 or 60 minutes — and require you to actively dismiss them, ensuring you stay aware of your actual activity.
How to Activate Protection Tools
Log in to Your 7zed Account
Visit the 7zed Login page and enter your registered username and password. All responsible gaming tools are accessible only from within an authenticated account session.
Navigate to Account Settings
Once logged in, click on your account icon or username in the top-right area of the dashboard to open the account menu, then select "Responsible Gaming" from the settings panel.
Choose Your Tool
Select the appropriate tool from the list — deposit limit, loss limit, session time limit, cool-off period, self-exclusion, or reality check alerts. Each tool has a clearly labelled configuration panel.
Set Your Parameters
Enter the specific values — for example, a daily deposit limit of ৳2,000 or a session time limit of 1 hour. Confirm your selection and save the change. Restrictive changes take effect immediately.
Contact Support if Needed
If you cannot access your account or need urgent assistance — for example, an immediate self-exclusion — use the live chat function or email [email protected]. Support is available 24/7 at Bangladesh Standard Time (UTC+6).
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following signs may indicate that gambling is becoming harmful. If you identify with three or more of these, we strongly encourage you to use the self-exclusion tool or contact support immediately.
- Spending more money on betting than you originally planned or can afford to lose.
- Chasing losses — continuing to bet in an attempt to win back money you have already lost.
- Borrowing money from friends, family, or financial services specifically to fund gambling activity.
- Feeling restless, irritable or anxious when not able to gamble, or when attempting to cut down.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Hiding the extent of your gambling activity from those close to you, or feeling shame or guilt after a session.
- Using gambling as a primary way to cope with stress, depression, loneliness, or other emotional difficulties.
- Having tried to stop or reduce gambling before but finding yourself unable to do so consistently.
- Increasing bet sizes over time in order to achieve the same level of excitement or rush.
You Are Not Alone
Problem gambling is a recognised condition that affects people from all walks of life, including players across Dhaka, Chittagong, Sylhet and throughout Bangladesh. There is no shame in seeking help. The 7zed support team is trained to handle these conversations with complete discretion and without judgement.
Strictly 21+ Only on 7zed
7zed enforces a strict minimum age requirement of 21 years for all registered players. This is not merely a policy statement — it is actively enforced through a multi-layered verification process applied to every account on the platform.
During registration, all users are required to confirm their date of birth. Before any withdrawal is processed, full KYC (Know Your Customer) verification is mandatory, which requires submission of a government-issued identity document such as a Bangladesh National Identity Card (NID) or passport. Documents are verified against the declared date of birth to confirm the player is aged 21 or above.
Any account found to belong to a player under the age of 21 will be closed immediately, all funds will be returned to the original payment method, and the matter will be escalated to the relevant compliance team. 7zed also encourages parents and guardians to use device-level parental control software to prevent underage access to online betting platforms.
Players Must Be 21 Years or OlderNID Verification
Bangladesh National Identity Card used to confirm name, date of birth and address of all withdrawing players.
Passport Check
Passport bio-data page accepted as an alternative KYC document for players who do not hold a current NID card.
Automated Screening
Automated age-check procedures run at registration to flag accounts with date-of-birth anomalies before the player can deposit.
Underage Closure
Accounts confirmed as belonging to under-21 players are closed immediately, funds returned, and all activity records retained for compliance review.
Tips for Safer Play
Support is Always Available
Whether you need to set a limit, request a cool-off, or talk through a concern, the 7zed responsible gaming support team is here for you every day of the year.
Live Chat
The fastest way to reach the team. Available 24/7 directly inside your account dashboard. Average first response under 2 minutes.
Email Support
Send a message to [email protected] with subject "Responsible Gaming". All emails are responded to within 24 hours, often sooner.
Support Hours
24 hours a day, 7 days a week, 365 days a year — including Eid, Victory Day and all public holidays. Bangladesh Standard Time (UTC+6).
Urgent Exclusion
If you need your account closed immediately, contact support via live chat and state "Immediate Self-Exclusion". It will be processed within minutes, no waiting required.
Enjoy the Platform — Within Your Limits
With the right tools in place, 7zed is a safe and entertaining platform for eligible players aged 21 and above across Bangladesh. Set your limits, play within your means, and enjoy everything from live cricket betting to slots and poker.